Bengaluru Metro tickets on Uber: How to book and use the QR code Bengaluru-News News

On a weekday morning in Bengaluru, Anjali Rao walks out of her home in Vijayanagar late. The queue at the metro ticket counter is long, the auto driver is impatient, and each minute seems heavier than the last. Thousands of commuters across the city are familiar with this routine. It’s this everyday hassle that ride-hailing platform Uber is now trying to ease by allowing users to book Namma Metro tickets directly through its app.

Uber has started metro ticket booking for Bengaluru, allowing passengers to buy QR-code based tickets on their phones before reaching the station. The feature is operated through India’s digital commerce network and aims to reduce waiting times at metro counters, especially during peak hours.

How the feature works

To use the Metro ticket option, passengers will need to update their Uber app to the latest version. Once opened, the app displays the metro ticket option on the home screen or under the services section. Users can select their source station, destination station and number of tickets required.

After reviewing the fare, payment can be completed through UPI. Once the transaction is successful, the metro ticket is instantly generated as a QR code within the app. This QR code acts as a travel ticket and can be scanned directly at the entry and exit gates of metro stations.

This process eliminates the need to stand in queues at ticket counters or vending machines, which is a common problem for daily office goers, students and elderly commuters.

What will passengers notice first?

The biggest advantage for many travelers to Bengaluru is time. During peak hours, ticket queues can extend into station corridors, especially at interchange stations like Majestic, Yeshwantpur and Jaynagar. Booking tickets in advance means passengers can go straight to the gate and enter after scanning the QR code.

This feature is also useful for those who combine multiple modes of transportation. Someone booking an Uber auto or cab for the station can now plan the entire journey within a single app, reducing last-minute uncertainty.

Who does it help most?

Daily commuters who travel during peak office hours will benefit the most. College students and young professionals who are already comfortable using mobile payments may also find this feature convenient.

For occasional metro users, such as those visiting the city center for appointments or shopping, this feature reduces confusion around ticket counters and fare calculations. Even tourists and first-time travelers can avoid having to navigate queues and ticket machines at an unfamiliar station.

What does it not replace

The Uber ticket option does not replace the Metro Smart Card. Frequent travelers who already use smart cards may still find them faster, as they allow quick tap-in and tap-out. The new feature is an additional option, not a replacement.

Physical ticket counters and vending machines will continue to operate as usual, especially for those who are not comfortable with app-based ticketing.

A step towards integrated urban travel

The metro ticketing facility fits into a larger shift towards integrating public transport with digital platforms. By bringing metro ticketing to the widely used ride-hailing app, officials and companies are attempting to reduce friction between different modes of travel.

For Bengaluru, where first-mile and last-mile connectivity remains a challenge, such integration can make public transport more attractive and predictable.

What should travelers keep in mind

Passengers will have to ensure that their phone’s battery is charged as the QR code will have to be scanned at the station gate. Network connectivity at stations is generally stable, but it is advisable to open tickets in advance.

Currently, UPI is a supported payment method for metro tickets on Uber, so users must have an active UPI account.

A small change, but a familiar relief

For commuters like Anjali, the change may seem small, but it removes one point of daily stress. No running to the counter, no guessing the queue time, no rushing to change money. Just a scanned code and a gate that opens.

As Bengaluru’s metro network expands and daily ridership increases, small conveniences like these can play a quiet but important role in making public transport easier to choose and easier to rely on.

A quick look at how to book Namma Metro tickets on Uber

• Update Uber app to the latest version
• Open the Uber app and go to the Metro Tickets option on the home screen or under Services
• Select your boarding station and destination station
• Select the number of tickets required
• Check fare and proceed for payment
• Pay using UPI
• Generate QR-code ticket inside the app
• Scan the QR code at the entry and exit points of the metro